Support tied to the Term and to supported software versions
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- MSSA Schedule B §10 and the Customer Support Guidebook: Rapid7 provides support during any Term for Software under its support policy. The Guidebook recommends running officially supported software; support for issues on unsupported versions may require reproducing the error on a supported version or updating the environment. Severity-1 issues get 24x7 follow-the-sun coverage; other support runs in local business hours. (vendor document undated; as published on 2026-09-30)
- Applies when
- Running older Security Console, agent or Metasploit versions.
- Applies to
- All Software.
- Related programs