Take Control licences are concurrent logins, not named technicians
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Take Control User Guide: a licence is needed per simultaneous technician login to the desktop console, mobile console or Remote Access Mode, even with no session open; licences are not assigned to named technicians and one logged-in technician may run several sessions. (page undated; as published on 2026-09-30)
- Applies when
- Sizing technician licences
- Applies to
- Take Control and Take Control Plus
- Related metrics