Fees are non-cancelable and based on subscriptions, not usage; quantities cannot be decreased
Catalog row in Vendor License Rules · Cited
- Kind
- Pricing
- Statement
- Master Terms s.6: payment obligations are non-cancelable, Fees are non-refundable, fees reflect subscriptions purchased and not actual usage, and quantities cannot be reduced during the term, unless the Agreement or Order Form says otherwise.
- Applies when
- Right-sizing at renewal; reducing FTE or users mid-term.
- Applies to
- All Instructure subscription Services
- Related metrics