Response time is 8 hours for error class 1
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Haufe AGB II.2.9: response times of 8 hours (class 1), 2 working days (class 2) and 5 working days (class 3).
- Applies when
- Support requests
- Applies to
- Haufe SaaS solutions