Customers outside the United States get maintenance from their local Esri distributor
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Master Agreement E204 (revised 2025-08-01), Section 4: Esri provides Maintenance under the Esri Maintenance and Support Program only for customers in the United States. Customers outside the United States obtain maintenance from their local Esri authorized distributor under the distributor's own support policy and the Esri Product Life Cycle Support Policy.
- Applies when
- Buying support outside the United States.
- Applies to
- Esri Software and Online Services maintenance.