Standard uptime commitment is 99.5% with Premier and Elite options
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- Service Level Guidance: Standard (included) 99.5% uptime and 4 hours per week scheduled maintenance; Premier 99.7% (LI-SL-APP-SLA 2); Elite 99.9% (LI-SL-APP-SLA 3).
- Applies when
- Choosing or auditing an uptime level on the Order Form
- Applies to
- Application uptime service level
- Related programs