SaaS fees are payable in advance and non-refundable; suspension after 30 days overdue
Catalog row in Vendor License Rules · Cited
- Kind
- Billing
- Statement
- SaaS Terms of Service sections 2.1 and 13.2: SaaS Product fees are non-refundable and payable in advance. CyberArk may suspend access on 30 days' written notice if an invoice is more than 30 days past due or a material breach is not cured within 30 days. (effective 2026-09-10)
- Applies when
- Direct SaaS Orders
- Applies to
- SaaS Products bought directly