Uptime SLA of 99.8% per month, with service credit as sole remedy
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- MSA Exhibit A-2: a failure of a production instance to meet 99.8% uptime over a calendar month gives a service credit as the Customer's sole and exclusive remedy. (effective 2025-06-01)
- Applies when
- A production instance is unavailable
- Applies to
- Coupa Hosted Applications