Three months below 99 percent availability allows termination
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- If a service component availability is below 99% in any three calendar months in a term (or year of a multi-year term), the customer may terminate the Service Order on 30 days notice and receive a pro-rated refund.
- Applies when
- Persistent availability failure.
- Applies to
- SLA customers.