Zero Token Pack balance = no Flex access (including zero-rate products)
Catalog row in Vendor License Rules · Cited
- Kind
- Restriction
- Statement
- TOU Flex: “When the Tokens Packs assigned to Authorized Users have been completely consumed and no Tokens remain, those Authorized Users will be ineligible and unauthorized to access and use any Flex Offerings or the associated benefits, including those products that consume zero Tokens.” Distinct from Token Flex Capacity Offerings, where use may continue at zero Token Flex balance with excess paid per EBA (see Token Flex / Capacity Unit rule).
- Applies when
- All Token Packs assigned to the Authorized User’s Team are fully consumed (zero Tokens remain).
- Applies to
- All Flex Offerings and associated benefits for those Authorized Users, including zero Token Rate products.
- Aliases
- Zero Flex balance; zero-rate Flex blocked; Token Pack depleted
- Related metrics
- Related programs