Care Plans (support levels)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Per entitlement
- Definition
- About Skyhigh Security Support: response times and updates depend on the organization's Skyhigh Security Care Plan: No Service Level, Foundation, Advanced, Premier or Pinnacle.
- Commercial rules
- No Service Level is 8x5 business hours; Foundation, Advanced, Premier and Pinnacle are 24x7x365. Premier and Pinnacle have 1-hour Sev 1 response targets and a high-touch ticket pool.
- Applies to
- Skyhigh cloud services and products