Support Services and Service Levels (Exhibit A)
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- SSA Exhibit A: availability objective of 99.9% over a calendar month excluding Scheduled Downtime; support by telephone, online chat, email or self-paced tutorials.
- Commercial rules
- Scheduled Downtime is limited by commercially reasonable efforts to 6 hours per calendar month; Force Majeure Events and factors outside Procore's control are excluded; support does not include training sessions.
- Applies to
- Procore Subscription Services