Posit Support Program
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription term
- Definition
- Support Agreement: during a paid subscription Posit provides Support Services for the licensed Software, including Updates; up to two named technical support contacts unless the Order says otherwise.
- Commercial rules
- Response within eight business hours (9 a.m. to 5 p.m. Eastern, Monday to Friday); each Software Edition (YYYY.MM) is supported for 18 months and the most recent edition is always supported; Premium Plus Support adds services under a separate page. Excludes support for Open Source Programming Languages, and does not apply to Posit Cloud or shinyapps.io.
- Applies to
- Licensed Posit Software