Cloud Elite Support
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Runs with the Order Term
- Definition
- Add-on to standard Cloud Support for MCE customers.
- Commercial rules
- Provides enhanced initial response times for P1 and P2 issues, four additional Support Liaisons (eight total), weekly case management meetings and customizable system alerts; the subscription ends with the related Order Term.
- Applies to
- Managed Cloud Enterprise