Customer Support baseline
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Subscription term
- Definition
- 24/7 major incident and product issue support, continuous monitoring of application and cloud infrastructure health, and delivery of code updates and new innovation.
- Commercial rules
- Stated as part of Manhattan product support services; the pages do not give a separate support fee or percentage.
- Applies to
- Manhattan Active customers