Support plans (Standard, Premium, Platinum)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription Term
- Definition
- Egnyte Support Services: Standard (24x7 customer support), Premium (SLA and elevated response) and Platinum (exclusive support and fastest response).
- Commercial rules
- The pricing page states an included support plan for every plan; Premium and Platinum have shorter acknowledgement and fix targets.
- Applies to
- All Egnyte Services
- Related metrics