Maintenance and Support (bundled maintenance)
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance
- Term
- 12-month renewals
- Definition
- Software License Terms SL15: updates, Defect Correction, Support per the support plan on the Order Form and a subscription to Deltek's online support network while maintenance is paid.
- Commercial rules
- Maintenance renews for 12 months unless notice is given 30 days before the end; the fee is based on the product mix and future add-ons (bundled maintenance) and may be adjusted annually at renewal; maintenance cannot be reduced or cancelled on any portion of a Product; prior releases are supported for no more than six months after the latest release.
- Applies to
- Installed Deltek software