Standard Support
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Subscription Term
- Definition
- Support Policy: support channels, priority levels and Updates for paid subscriptions to the Software.
- Commercial rules
- Support during business hours in New York, Paris or Singapore; four priority levels with target initial responses of 4 business hours (P1), 8 business hours (P2), 1 business day (P3) and 2 business days (P4). Updates (Minor and Major Versions) are included during the Subscription Term.
- Applies to
- Dataiku Installed Software