Databricks support plans
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Order Term
- Aliases
- Business; Production; Mission Critical support; Multicloud Support; Single-Cloud Support
- Definition
- Support Policy: Databricks provides Business, Production and Mission Critical plans; "If no support is specified in an order, the customer's support is limited to public documentation and open resources on the Databricks Help Center."
- Commercial rules
- Plans differ by initial response time (Mission Critical severity within 15 minutes), support hours and Spark support. Under a commit, Multicloud Support or Single-Cloud Support fees are based on Support-Eligible Fees (usage of Databricks on AWS, Databricks on GCP and Azure Databricks) and any shortfall over scheduled payments is billed monthly in arrears.
- Applies to
- Databricks Services under an Order.