Confluent Platform Support Services (Gold and Platinum)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription term
- Definition
- Support Services Policy: Confluent Platform s.1.8: "Support Services" means "the maintenance and support services purchased by Customer and described in this Support Services Policy."
- Commercial rules
- Gold: P1 within 60 minutes, P2 within 4 hours. Platinum: P1 within 30 minutes, P2 within 2 hours, direct P1 phone line, a Customer Success Technical Architect and Extended Support to 3 years after general availability instead of 2, for deployments existing at the end of the standard window.
- Applies to
- Confluent Platform subscriptions.
- Related metrics