Standard support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Term on the Quote
- Definition
- Software SLA: Standard Support Level covers support during a Business Day (9am to 5pm customer local time).
- Commercial rules
- Initial response: Priority 1 within 6 hours, Priority 2 within 12 hours, Priority 3 within 2 Business Days. On-premises support covers the current and the most recent previous version.
- Applies to
- Licensed Checkmarx software