Premium support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Term on the Quote
- Definition
- Software SLA: Premium Support Level covers support 24 hours per day, 365 days per year.
- Commercial rules
- Initial response: Priority 1 within 2 hours, Priority 2 within 4 hours, Priority 3 within 2 Business Days.
- Applies to
- Licensed Checkmarx software