Premier Support
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support
- Term
- Subscription term (additional fee)
- Definition
- "You can elect Celonis Premier Support for an additional fee."
- Commercial rules
- 24-hour response and restoration for S1 and S2 issues; S1 response 2 hours and restoration 4 hours.
- Applies to
- Celonis cloud subscriptions where elected