Celonis Premium Support (legacy EMS)
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support (legacy)
- Term
- Subscription term
- Definition
- Legacy 24/7 first-level support for fully deployed Execution Management System customers.
- Commercial rules
- Exclusive phone support 24/7/365 for critical incidents, proactive and technical engineers and a Support Delivery Manager; only for a fully deployed EMS.
- Applies to
- Execution Management System customers (March 2023 service description)