Bitdefender Enterprise Standard Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Runs with the licence Validity Period; for products announced end-of-life, 6 calendar months after End-of-Sale.
- Aliases
- standard support; Premium Support
- Definition
- Enterprise Support Policies: "Bitdefender offers standard support services for all its Business Customers in order to ensure that eligible Bitdefender Business Products operate in accordance with their documentation." MSA s.10.1: standard technical support is included in the fees paid for the Validity Period.
- Commercial rules
- A valid Business Product licence is required to open a case. Standard support covers licensing modifications (add seats, split, merge or extend licences). Premium Support and Professional Services are separate paid services; prepaid Professional Services retainer hours must be used within one year.
- Applies to
- All GravityZone business products.