Self-managed release support by Success Plan
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Per release and Success Plan
- Aliases
- Self-Managed Support
- Definition
- Self-Managed Support: "The level of support Appian provides depends on which Success Plan your organization is on".
- Commercial rules
- Support periods for each release (comprehensive security fixes and defect remediation, then critical security updates) differ by Success Plan. Self-managed customers can upgrade quarterly (releases ending .3, .6, .9, .12); Cloud releases are monthly from 26.1.
- Applies to
- Self-managed installations