SaaS Service Level Agreement
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- SaaS Agreement Schedule 1: commercially reasonable efforts to make Service Instances available with a Monthly Uptime Percentage of at least 99.5%.
- Commercial rules
- Service credits of 10% (99.0% to below 99.5%) or 20% (below 99.0%) of the monthly value at current list price; claims within 30 days to Acumatica; three consecutive months below 99.5% lets the customer terminate on 15 days notice.
- Applies to
- SaaS subscriptions