Advanced Customer Care (Managed)
Catalog row in Vendor License Programs · Cited
- Kind
- Post-live services
- Term
- After go-live
- Definition
- APEX Supplemental Terms: once live, Advanced Customer Care is activated; the Managed (Managed-1) program includes 24x7 Premier Support, an annual system health assessment, guided upgrades and one concurrent service initiative per month.
- Commercial rules
- Services scope is defined by the Supplemental Terms; separate from the Support Subscription Agreement.
- Applies to
- APEX customers