A10 maintenance programs
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- 1 to 5 years (subject to platform lifecycle); 90-day standard warranty
- Aliases
- Gold Support; Platinum Support
- Definition
- Five levels of maintenance (Standard Warranty, Basic Support, Basic Plus Support, Gold Support and Platinum Support) that provide hardware, software and technical support services.
- Commercial rules
- Support terms cannot extend beyond the platform planned end of life. Late fees apply to expired support, and secondary-market units are not eligible.
- Applies to
- A10 hardware and software; cloud-hosted software with no hardware, such as FlexPool and A10 Control, does not include the 90-day standard warranty.