Single service incident
Catalog row in Vendor License Metrics · Cited
- Unit
- Incident
- Definition
- Technical support services such as Virus Removal are sold per incident: the service addresses a single issue or problem for a customer.
- Counting rules
- One purchase covers one issue. A seven-day follow-up window applies after the session. Subscription Services (Concierge tiers) are priced per term instead.
- Floors / minimums
- Per-incident services are paid for at the time of purchase before service starts.
- Applies to products
- McAfee Assist
- Product category