Support Policy Table 2 initial response time targets
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- Severity Level 1 (Critical Severity) One (1) hour Fifteen (15) Minutes Severity Level 2 (High Severity) Two (2) Business Hours Two (2) Hours Severity Level 3 (Medium Severity) One (1) Business Day Four (4) Business Hours Severity Level 4 (Low Severity) Two (2) Business Days One (1) Business Day
- Locator
- Support Policy Table 2
- Applies to
- Support Policy Table 2 initial response time targets