ServiceNow Evidence

Now Assist skill usage is counted as actions multiplied by the assist ratio

Catalog row in Vendor License Evidence · Cited

Kind: Quote
Excerpt: "Total assists are calculated by multiplying values in the Number of actions column by values in the Assist ratio column."
Locator: Use cases, skill usage bullet
Applies to: Now Assist skill usage is counted as actions multiplied by the assist ratio
Supports rules: Now Assist skill usage is counted as actions multiplied by the assist ratio
Related metrics: Assists
Sources: Monitoring Now Assist usage in Subscription Management