ServiceNow Source

Monitoring Now Assist usage in Subscription Management

Catalog row in Vendor License Sources · Cited

Kind: Guide
Format: HTML
Document id: monitoring-now-assist-usage
Applies to: Account-level Now Assist entitlements (assists), instance, domain and skill usage, assist ratio, demo-instance exclusion. Effective date recorded is the page's own "Updated" date (10 September 2026, Brazil release).
Evidence: Now Assist skill usage is counted as actions multiplied by the assist ratio
Assists used in demo instances are excluded from total used assists
Now Assist instance usage lists only Washington DC Patch 2 and later instances
Assists can be the primary or secondary line item of a purchase