Now Assist skill usage is counted as actions multiplied by the assist ratio
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Monitoring Now Assist usage: total assists for a skill are the number of actions multiplied by that skill's assist ratio; the Assist ratio column shows the relative cost of each assist. Data is updated nightly.
- Applies when
- Measuring Now Assist (ServiceNow Otto) skill consumption against purchased assists.
- Applies to
- Now Assist skills on instances with active subscriptions that include assists.
- Related metrics