LICENSEWARE Evidence

EULA Exhibit A: Support severity levels and response targets

Catalog row in Vendor License Evidence · Cited

Kind: Quote
Excerpt: Within 1 hour Best effort within 4 hours
Locator: EULA Exhibit A, section 4 Severity Targets (P1)
Applies to: LICENSEWARE production SaaS platform and apps
Supports rules: EULA Exhibit A: Support severity levels and response targets
Sources: LICENSEWARE End User License Agreement