e2open Evidence

Severity 1 incidents target a 1 hour response and 4 hour resolution

Catalog row in Vendor License Evidence · Cited

Kind: Table excerpt
Excerpt: "Severity 1 1 hour 4 hours 24 x 365"
Locator: SLG 4 table
Applies to: Severity 1 incidents target a 1 hour response and 4 hour resolution
Supports rules: Severity 1 incidents target a 1 hour response and 4 hour resolution
Related programs: Order Form
Sources: e2open Service Level Guidance