Contentful Evidence

Credit claim conditions

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "To claim a Service Credit, Customer must open a Support Ticket (as defined below) within thirty (30) days following an Impacted Month."
Locator: Service Level Agreement s.2.4
Applies to: Service credits must be claimed within 30 days and only one applies
Supports rules: Service credits must be claimed within 30 days and only one applies
Sources: Service Level Agreement