ITOM Subscription Units — CI categories; ratios set by customer contract
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Help Subscriptions for IT Operations Management (last_updated 2026-03-12): “For licensing purposes, licensable resources are assigned to CI categories. License usage is measured using subscription units, which may cover a different number of resources, depending on the resource CI category. The customer contract for your organization determines the CI categories from the available options, and also the ratios of CI allocation for subscription units in each CI category. Information from the customer contract is synchronized with the ServiceNow platform.” Supported CI categories include Containers, PaaS, FaaS, Servers, Unresolved Monitored Object, Unclassed category, End User Devices, IoT, Customer Prem Devices, Container Images, APIs, AI Agents, GPUs, Service Instances. Fixed ratios from unofficial sources (e.g. 1 Server / 3 PaaS) are not contractual; the customer contract sets the ratios.
- Applies when
- ITOM/OT SU Licensing products consume discovered or monitored CIs.
- Applies to
- ServiceNow ITOM Visibility, Discovery, AIOps, Health Log Analytics, Optimization, Cloud Accelerate, Service Reliability Management, SLO Management, Service Observability, synthetic monitoring (as named on the Help page).
- Aliases
- ITOM/OT SU; CI categories; contract ratios
- Related metrics