ITOM Subscription Units — CI categories; ratios = customer contract
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- “License usage is measured using subscription units, which may cover a different number of resources, depending on the resource CI category. The customer contract for your organization determines the CI categories from the available options, and also the ratios of CI allocation for subscription units in each CI category.” Supported CI categories include Containers, PaaS, FaaS, Servers, Unresolved Monitored Object, Unclassed category, End User Devices, IoT, Customer Prem Devices, Container Images, APIs, AI Agents, GPUs, Service Instances. Do not invent 1 Server / 3 PaaS ratios.
- Locator
- Subscriptions for IT Operations Management — SU / CI categories
- Applies to
- ServiceNow ITOM — Subscription Units by CI category; ratios set by customer contract (no invented fixed ratios)
- Aliases
- ITOM SU; CI categories; contract ratios
- Related metrics