HAM Subscription Units — opted-in active assets; Help category ratios
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Help Hardware Asset Management licensing (last_updated 2026-03-12): “Only the resource categories that are opted in are counted toward the Subscription Units.” Every physical asset in Asset [alm_asset] counts if it belongs to an opted-in resource category and is active (not Disposed or Retired). “Assignment to a user is not required — an unassigned asset that meets these criteria counts the same as an assigned asset.” “HAM licensing has no dependency on CMDB CI classes or CI records.” Help Subscription unit ratio table (assets:SU): End User Computers 4:1; Servers 1:1; Network Gear 5:1; Mobile Device 10:1; Telecom Network Inventory 1:1; Unclassified hardware 1:1; Monitors 15:1; Storage 3:1; Printers 10:1. Unclassified/Monitors/Storage/Printers availability notes per HAM license version 5.0 / product version 10.1.0+ as on the Help page.
- Applies when
- HAM resource categories are opted in and assets exist in alm_asset.
- Applies to
- ServiceNow Hardware Asset Management licensing / Subscription Units for opted-in resource categories.
- Aliases
- Hardware Asset Management SU; HAM resource categories; alm_asset
- Related metrics