CSM case authorized contributor tasks require a fulfiller license
Catalog row in Vendor License Rules · Cited
- Kind
- Prerequisite
- Statement
- Business Stakeholder for Customer Service Management: to add comments, receive notifications, accept or reject solutions and close cases as a case authorized contributor, a user needs at least one fulfiller license (csm_agent, sn_customerservice_agent or sn.customerservice.svc_location_agent) in addition to the role.
- Applies when
- Assigning sn_customerservice.case_authorized_contributor.
- Applies to
- Customer Service Management.
- Related metrics