ServiceNow Evidence

CSM case authorized contributor tasks require a fulfiller license

Catalog row in Vendor License Evidence · Cited

Kind: Quote
Excerpt: "To perform the tasks, you must have at least one fulfiller license (such as csm_agent, sn_customerservice_agent, or sn.customerservice.svc_location_agent) in addition to this role."
Locator: Table 1, Case authorized contributor row, note
Applies to: CSM case authorized contributor tasks require a fulfiller license
Supports rules: CSM case authorized contributor tasks require a fulfiller license
Related metrics: Fulfiller User
Sources: Business Stakeholder for Customer Service Management