Perpetual licenses: lapsed Support cannot be reactivated; no partial Support on a product
Catalog row in Vendor License Rules · Cited
- Kind
- Restriction
- Statement
- Customer Agreement 3.2 and 3.3 (Rev. May 2026): if Support Services for perpetual licenses are discontinued, the Customer cannot reactivate them and may either use the products without Support or purchase new subscription licenses. If Support is elected for a Licensed Product, all of the Customer’s licenses of that product must be on Support (no partial orders or renewals).
- Applies when
- Customer holds perpetual PTC licenses and considers dropping or partially renewing Support.
- Applies to
- Perpetual PTC Licensed Products.
- Related programs