Maintenance Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Annual (12-month Maintenance Periods); equals the Licence duration for non-perpetual Licences.
- Aliases
- Support; Maintenance Period; Standard / 24x7 / Premier Maintenance
- Definition
- “Maintenance Services” means Provider’s then current maintenance and support offering specified in the applicable Order and made available to Customer as stated in the Maintenance Services Section below.
- Commercial rules
- STA s.10: provided under the then-current Support Guide; new releases and corrections at no additional licence fee. Fees due annually in advance. Initial Maintenance Period of 12 months from delivery (non-perpetual Licences: Maintenance Period equals the Licence duration). Perpetual Licences auto-renew for 12-month terms unless cancelled with at least 60 days' written notice. Maintenance must be ordered for all copies of each licensed Product, not a subset. Reinstatement procedure and fees are posted on the Support Site. Support Guide: usual support on current (n) and prior (n-1) versions; Continuing Support gives one year of limited support past end of life. Product Guide names Standard, 24X7 and Premier Maintenance Services levels (KOA Appliance warranties).
- Applies to
- All Quest on-premises Software licensed under the Software Transaction Agreement.