Unique user (multi-instance Marketplace app)
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- Multi-instance billing; unique app user
- Definition
- How pricing works for multi-instance Marketplace apps: "With multi-instance billing, you’ll be charged based on the number of unique users of the app across the multiple instances, regardless of the number of Atlassian app instances."
- Counting rules
- A user is counted once even with access to several app instances; the count is based on the user tier selected at the start of the subscription and billed at organization level. Available only for Marketplace apps on Cloud Enterprise Jira and Confluence; the alternative is single-instance billing on the host instance user count.
- Applies to products
- Jira
- Confluence
- Applies to editions
- Enterprise
- Related metrics
- Product category