Premium 24x7 coverage for Severity 2 must be explicitly requested
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- Severity 2 issues are not automatically set to 24x7 coverage after filing a support case, and 24x7 coverage should be explicitly requested if applicable.
- Locator
- Production Support Terms of Service, notes
- Applies to
- Premium 24x7 coverage for Severity 2 must be explicitly requested