Production Support Terms of Service
Catalog row in Vendor License Sources · Cited
- Kind
- Policy page
- Format
- HTML
- Applies to
- Self-support, Standard and Premium hours of coverage, support channel, case limits and initial and ongoing response targets by severity; retirement of Basic support; Premium 24x7 for Severity 1 and 2. Referenced by Appendix 1 section 2.5.5. Page undated, so no effective date is recorded.
- Aliases
- Production support SLA; Service Levels