Premium 24x7 coverage for Severity 2 must be explicitly requested
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Production Support Terms of Service: Premium offers 24x7 coverage for Severity 1 and 2, but Severity 2 cases are not automatically set to 24x7 and a dedicated point of contact is required.
- Applies when
- Opening Premium Severity 2 cases outside business hours.
- Applies to
- Premium Service Level subscriptions.