Fulfiller in-product approval needs no extra entitlement; cross-product approval does; bare user role counts as fulfiller
Catalog row in Vendor License Rules · Cited
- Kind
- Restriction
- Statement
- Help Base system roles — Approval administrator [approval_admin]: “Fulfillers may approve within the product to which they are subscribed (ITSM Fulfiller approving within ITSM). This approval may be in the platform or via email. No additional entitlement is required.” “Fulfillers may not approve beyond the product to which they are subscribed (ITSM Fulfiller approving within Procurement, GRC, etc.). This approval would need an additional approval entitlement for the user.” User [user]: “The user role has no functionality and doesn’t grant access to any assets on your instance. Users with this role are counted as licensed fulfillers.”
- Applies when
- Fulfiller users approve work items; or users are assigned only the base user role.
- Applies to
- ServiceNow fulfiller subscriptions / approval workflows across products; base system role user.
- Aliases
- fulfiller approval entitlement; approver_user; bare user role licensed fulfiller
- Related metrics