LICENSEWARE
ServiceNow Rule

DEX Subscription Units cover end-user computing devices at a 1:4 ratio

Catalog row in Vendor License Rules · Cited

Kind
Counting
Statement
DEX subscription: DEX counts computers where any DEX feature is active; the Managed IT Resource Type is an End-user Computing (EUC) device and the SU to EUC ratio is 1:4 (1,000 SUs = 4,000 EUCs). Duplicate reporting of the same CI by several DEX features is removed.
Applies when
Sizing Digital End-User Experience.
Applies to
Digital End-User Experience (Desktop Assistant, Application and Device Health, DEX Content Playbook).
Related metrics
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